Common questions and answers
Q. Is it okay to drink the water during the Coronavirus Pandemic?
A. Yes, there is no evidence that the Coronavirus (COVID-19) is transmitted by water. We will continue to monitor water quality and take steps to ensure the water we serve our customers is of the highest quality possible.
Q. Is there any need to boil my water?
A. No, Passaic Valley Water Commission has not issued a boil water alert for this issue. Your drinking water is still safe for drinking, cooking, bathing and other uses.
Q. What if there is a water emergency?
A. Passaic Valley Water Commission will notify its customers as quickly as possible of any water main breaks, low or no water pressure or other water emergency. As per our standard protocol, our Rapid Response Team will handle emergencies and make any necessary repairs as quickly and efficiently as possible. More detail about our emergency preparedness can be found in the section titled, “In the event of a water emergency.”
Q. The State is requiring many companies to close or have employees work from home. Will Passaic Valley Water Commission close?
A. No, Passaic Valley Water Commission performs an essential service and our water treatment and distribution operations will remain open. However, we have suspended all routine field service operations until further notice. For more information, contact our Customer Service Department at 973-340-4300.
Q. If you stay open, how will you protect your employees?
A. We have implemented protocols to reduce the risk to employees. More detail about the steps we are taking can be found in the section titled, “How we’re protecting our employees and our operations.”
Q. How can I stay informed about changes?
A. Our customers can sign up to receive emergency notifications via voice message, text message and/or email. Enroll yourself at https://www.pvwc.com/customer-service/emergency-notifications/ or call our Customer Service Department at 973-340-4300.
To keep informed and up-to-date, you can also follow us on these social media sites:
For more information about the Coronavirus, please visit any of these websites:
- US Environmental Protection Agency:
- State of New Jersey:
- Centers for Disease Control and Prevention: