General Information

Pay My Bill Online – In order to access account information customers will be required to create a username using their email and secure password. In the event that the customer does not have an email account, they will be unable to access their billing information online.

Billing & Payment Frequently Asked Questions

Billing Schedule

For residential customers PVWC typically bills quarterly. For other billings, such as commercial and industrial, PVWC bills monthly.

Payment Options

Online
E-Checks and American Express, Discover, Master Card or Visa payments are accepted on our website. Click Here.

By Phone
American Express, Discover, Master Card or Visa payments are accepted over the phone. Call 973-340-4300 or 1-877-772-7077 24 hours a day / 7 days a week to make a payment.  Customer can also pay with e-checks during normal business hours.

By Mail
Passaic Valley Water Commission
P.O. Box 11393
Newark, NJ 07101-4393

Elmwood Park only mail payments to:
Borough of Elmwood Park, Water Collector
P.O. Box 11369
Newark, NJ 07101-4369

Garfield only mail payments to:
City of Garfield, Water Collector
P.O. Box 57016
Newark, NJ 07101-5716

In Person
Cash, check, money order, American Express, Discover, Master Card or Visa payments are accepted, Monday to Friday 7:30 a.m. to 6 p.m. at our office located at 1525 Main Avenue, Clifton, NJ.

Garfield customers only can visit 111 Outwater Lane, Garfield Monday to Friday between 9 a.m. and 4 p.m. to pay with cash, check or money order.

North Arlington customers only can visit 214 Ridge Road, North Arlington Monday to Friday between 9 a.m. and 3 p.m. to pay with cash, check or money order.

24 hour Drop Box
Drop your check or money order off at our 24 hour Quick Pay Drop Box located at the entrance of our main office at 1525 Main Avenue, Clifton, NJ.

Payments deposited in this box will be processed at the end of the next business day. You may use this service as long as you are not scheduled for disconnection.

Explanation of Billing Statement

Your billing statement includes important information regarding the amounts that you owe, including any overdue amounts. Overdue amounts are indicated as a separate line item in the billing statement. In addition, any accrued interest on overdue amounts is also noted on the bill. It is important to pay your bill promptly to avoid additional fees and charges and possible interruption of service.

Hours of Operation

Customer Service in person business hours are 7:30 a.m. – 6:00 p.m., and telephone hours are 7:30 a.m. – 6:30 p.m., Monday through Friday, except holidays.

Services

PVWC offers many services to its customers. In the event of an emergency involving your water, PVWC is available 24/7 by calling 973-340-4300.

Field Customer Service Associates
We can schedule a FREE visit to your property to confirm whether or not you have a leak.

Meter Reading Information

Passaic Valley Water Commission reads residential meters on a quarterly basis. To find out when your meter will be read next, look at the front portion of your water bill, which shows the date of your current reading. Your next meter reading is scheduled for approximately 3 months from that date.

Penalty Charges

Passaic Valley Water Commission bills are due upon receipt and must be paid within 30 days to avoid a late charge. Unpaid balances will be assessed a 1% late charge penalty.

Extensions

Trouble Paying your Bill?
If your account is not yet delinquent, but you are experiencing trouble making your payment, we can help. You can call our Customer Service Department at 973-340-4300 or you can visit our main office located at 1525 Main Avenue, Clifton and speak with a Customer Service Representative.

Delinquency Shut Offs

All bills are due and payable upon receipt. Failure to receive a bill does not relieve a customer of liability for payment. When your current bill is not paid within 30 days from the billing date printed on your bill, your account is subject to a 1% late charge. If your bill is not paid within 60 days of the original bill date, a final notice will be mailed and a $40.00 charge will be added to your account. Services will be processed for disconnection and within 7 days the service will be terminated.

When the service has been discontinued, payment in full is required to restore the water service. Once payment has been made, a turn-on order will be generated and a reconnection fee will be charged to the account. Water service will be restored within 24 hours.

If you have any questions regarding disconnecting your service, please call; Customer Service at 973-340-4300, Monday through Friday, 7:30 a.m. – 6:30 p.m.

Start or Stop Services

If a customer wishes to initiate a new account or to finalize an existing account with PVWC please call Customer Service.