MEDICAL NEEDS

If you or a member of your household has a critical medical condition, please let us  know so that we are aware of the situation in the event of an interruption of your  water service. Call Customer Service at 973-340-4300.

“CALL BEFORE YOU DIG”

Passaic Valley Water Commission, along with other area utilities, participates in the “CALL BEFORE YOU DIG” program to avoid digging in the wrong spot and damaging utility lines. Call 1-800-272-1000 at least 4 full days before you plan to dig. IT’S THE LAW!

FOR A SPEAKER’S BUREAU:

Please call customer service 973-340-4300 or fill out the Speakers Request form. A PVWC representative will call you to discuss your request.

METER INFORMATION

Water meters, owned and maintained by Passaic   Valley Water Commission are read quarterly and monthly. The property owner owns the service line, from the curb line to the point of use. 
Bills  for water service are issued a few days after the meter is read.  Bills are due upon receipt and become delinquent if not paid within 30 days.

SERVICE FEES

DELINQUENCY TURN ON CHARGE:
 All accounts that are shut off for non-payment are assessed a Turn on Charge. See Rate Schedule for current pricing.

DELINQUENCY SHUT-OFFS:
All bills are due and payable upon receipt. Failure to receive a bill does not relieve a customer of liability for payment.

When your current bill is not paid within 30 days from the billing date printed on your bill, your account is subject to a 1% late charge every 30 days until any open balance is paid in full. If your bill is not paid within 60 days of the original bill date, services will be processed for disconnection and a final late notice fee (see Rate Schedule for current pricing) will be applied to your account.  Your service is subject to termination within 7 days of your final late notice.

When the service has been discontinued, payment in full is required to restore the water service. Once payment has been made, a turn-on order will be generated and a reconnection fee will be charged to the account. Water service will be restored within 24 hours.

If you have any questions regarding disconnecting your service, please call; Customer Service at 973-340-4300, Monday through Friday, 7:30 a.m. – 6:30 p.m.
CHECK PROCESSING:
A fee is charged for NSF checks which are returned to Passaic Valley Water Commission by your bank. See Rate Schedule for current pricing.

PAYMENT OPTIONS

Water bills are due upon receipt and are considered delinquent if not paid by the due date shown on the bill. Passaic Valley Water Commission offers a variety of payment options. Please contact PVWC to speak with a Customer Service Representative for payment options.

IN PERSON
Customers may pay bills at Passaic Valley Water Commission during regular business hours, Monday through Friday 7:30 a.m. –  6:00 p.m.

MAIL-IN PAYMENT
For your convenience, we include a self-addressed envelope with every bill. If you prefer to pay by mail, send a check or money order (no cash) and include your statement. Please be sure to write your account number on the check or money order. Please mail your payment to:
Passaic Valley Water Commission
PO Box 11393
Newark, NJ 07101-4393

DROP BOX
Drop your payment off at our 24-hour Quick Pay Drop Box located at the entrance of our main office at 1525 Main Avenue, Clifton. Checks or money orders may be deposited here. Payments deposited in this box will be processed at the end of the day. Payments are posted the next business day. You may use this service as long as you are not scheduled for disconnection.

BY PHONE:
Customers may pay bills with an American Express, Discover, MasterCard or Visa 24 hours a day 7 days a week by phone. Call 973-340-4300.

ONLINE:
Or Pay My Bill online with an American Express, Discover, MasterCard or Visa.