Billing & Rate Info

For residential customers PVWC typically bills quarterly. For other billings, such as commercial and industrial, PVWC bills monthly.

Online

E-Checks and American Express, Discover, Master Card or Visa payments are accepted on our Online Payment Portal.

By Phone

American Express, Discover, Master Card or Visa payments are accepted over the phone. Call 973-340-4300 or 1-877-772-7077 24 hours a day / 7 days a week to make a payment. Customer can also pay with e-checks during normal business hours.

By Mail

For your convenience, we include a self-addressed envelope with every bill. If you prefer to pay by mail,send a check or money order (no cash) and include your statement. Please be sure to write your account number on the check or money order. Please mail your payment to:

Passaic Valley Water Commission
P.O. Box 11393
Newark, NJ 07101-4393

Elmwood Park only mail payments to:
Borough of Elmwood Park, Water Collector
P.O. Box 11369
Newark, NJ 07101-4369

Garfield only mail payments to:
City of Garfield, Water Collector
P.O. Box 57016
Newark, NJ 07101-5716

In Person

Cash, check, money order, American Express, Discover, Master Card or Visa payments are accepted, Monday to Friday 7:30 a.m. to 6 p.m. at our office located at 1525 Main Avenue, Clifton, NJ.

Garfield customers only can visit Garfield's Water Billing Division at 111 Outwater Lane, Garfield Monday - Wednesday between 8:30 a.m. and 5 p.m., Thursdays between 8:30 a.m. and 5:30 p.m., closed Fridays, to pay with cash, check or money order.

North Arlington customers only can visit 214 Ridge Road, North Arlington Monday to Friday between 9 a.m. and 3 p.m. to pay with cash, check or money order.

24 hour Drop Box

Drop your check or money order off at our 24 hour Quick Pay Drop Box located at the entrance of our main office at 1525 Main Avenue, Clifton, NJ.

Payments deposited in this box will be processed at the end of the next business day. You may use this service as long as you are not scheduled for disconnection.

Your billing statement includes important information regarding the amounts that you owe, including any overdue amounts. Overdue amounts are indicated as a separate line item in the billing statement. In addition, any accrued interest on overdue amounts is also noted on the bill. It is important to pay your bill promptly to avoid additional fees and charges and possible interruption of service.

Customer Service in person business hours are 7:30 a.m. - 6:00 p.m., and telephone hours are 7:30 a.m. - 6:30 p.m., Monday through Friday, except holidays.

PVWC offers many services to its customers. In the event of an emergency involving your water, PVWC is available 24/7 by calling 973-340-4300.

Passaic Valley Water Commission reads residential meters on a quarterly basis. To find out when your meter will be read next, look at the front portion of your water bill, which shows the date of your current reading. Your next meter reading is scheduled for approximately 3 months from that date.

Passaic Valley Water Commission bills are due upon receipt and must be paid within 30 days to avoid a late charge. Unpaid balances will be assessed a 1% late charge penalty.

Trouble Paying your Bill?
If your account is not yet delinquent, but you are experiencing trouble making your payment, we can help. You can call our Customer Service Department at 973-340-4300 or you can visit our main office located at 1525 Main Avenue, Clifton and speak with a Customer Service Representative.  PVWC also offers in person appointments on Mondays and Fridays.  Please call our office to schedule an in-person appointment.

If a customer wishes to initiate a new account or to finalize an existing account with PVWC please call Customer Service.