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Water Quality Department

Flushing

Why does Passaic Valley Water Commission flush water mains?

Flushing is done to clean out our water pipelines by removing rust or sediment that may be present in the pipe.

Rust, mostly iron and manganese, builds up all year and is deposited on the inside of our water mains. These minerals are harmless, but as more and more people start watering their lawns and turning on sprinkler systems, these minerals can become loose and end up in your water supply.

Our flushing program takes care of this problem in a few minutes, but can also create some problems for you, our customer. If you are running water when we are flushing, you could get some dirty water. If this does happen, you should not run your hot water or do any laundry. Turn on and run your cold water until the dirty water clears out of your pipes, then flush your hot water tank by opening the valve at the bottom of the tank. If you are doing laundry, do not dry these clothes. Washing these items again will normally take care of this problem, but if this procedure does not solve the problem, you can contact our Customer Service personnel at 973-340-4300 for help.

We would like to apologize for any inconvenience this may cause. Flushing is done to prevent problems and insure that you have fresh drinking water at all times.

Responses to Water Quality Questions

Fluoride
PVWC does not add fluoride to your  drinking water. There is a very small amount of naturally occurring fluoride in the water, but it is insignificant in terms of dental health.

Hardness
Water in our service area is moderately soft; it ranges from 4 to 8 grains per gallon.

Water Softeners

We do not recommend the use of water softeners in our service    area. Further softening the water may cause corrosion of your  plumbing system that could lead to costly repairs.

Color (black, brown, yellow, orange)

Water discolored from rust has no health significance. Although it is safe to drink, it is understandable that people will find it aesthetically unappealing. Customers should be advised to avoid doing laundry until after discoloration clears.

Color (other)

If water is described as any color (blue, red, green, purple, etc.) other than what might be caused by rust, notify your supervisor and the Water Quality Department immediately!

Taste and Odor

Refer all taste and odor complaints to the Water Quality Department.

Cloudy, milky appearance

Cloudy/milky water is usually caused by air dissolved in the water. Suggest that the customer take a glass of cold water from the tap  and set it on a flat surface. If the water begins to clear (from the bottom up) within a few minutes, it can be concluded that dissolved  air is the cause of the cloudy appearance. If the water in the glass does not clear, or if it contains particles that settle to the bottom  of the glass, refer the customer to the Water Quality Department.

Water Filters

We do not recommend the use of water filters in our service area. Our water meets all quality criteria established by the United States Environmental Protection Agency and needs no further treatment. Filters, if used, must be maintained according to manufacturers' instructions in order to avoid bacterial growth and/or release of slugs of contaminants.

Medical Symptoms

Refer all inquiries and complaints regarding perceived water-caused illness to the Water Quality Department.

Lead

Refer to the pamphlet "What You Should Know About Lead". If testing is requested, residents of Clifton, Passaic, Paterson and Prospect Park can pick up sample containers at PVWC, 1525 Main Avenue, Clifton. Residents of Lodi can pick up sample containers at  the Lodi Public Library. There is a $15 fee for lead analysis, billed after the sample is analyzed and results are reported. Alert the Water Quality Department of any instance of a household that has a child with a high blood lead level.

Water Sampling

Water provided to customers in our service area is thoroughly and frequently monitored for approximately 90 potential contaminants. Testing at individual households is usually unnecessary. If the customer insists, refer to the Water Quality Department.

Water Quality Reports

Water Quality Reports are prepared annually and are mailed to all  postal patrons in our service area no later than July 1 of each year. Extra copies will be made available to the Customer Service  Department for mailing to customers who request detailed information.

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Copyright © 2005 Passaic Valley Water Commission. ¤ 1525 Main Avenue ¤ Clifton, New Jersey 07011  Tel. (973) 340-4300 Fax. (973) 340-5598