| |
EMPLOYEE/VEHICLE IDENTIFICATION:
Passaic Valley Water Commission employees carry photo ID cards. If in
doubt, ask to see the employee's ID. Passaic Valley Water Commission vehicles
are clearly identified with the company logo and vehicle number.
BUSINESS OFFICE - LOCATION/HOURS:
1525 Main Avenue, Clifton, NJ 07011. Customer Service hours are
8:30 a.m. - 4:30 p.m., Monday through Friday, except holidays.
Customers having questions concerning
their water bill may contact the office in person, or:
BY TELEPHONE:
You can reach our Customer Service Department at 973-340-4300 during regular business hours.
BY FAX:
Customer Service Department: 973-340-5598.
BY MAIL:
General correspondence:
Passaic Valley Water Commission
1525 Main Avenue
Clifton, NJ 07011
REMITTANCE ADDRESS:
Passaic Valley Water Commission
PO Box 11393
Newark, NJ 07101-4393
BY E-MAIL:
customerservice@pvwc.com
EMERGENCIES
By calling 973-340-4300 at any time, day or night, Passaic Valley Water
Commission will respond to water emergency situations for you.
METER INFORMATION:
Water meters, owned and maintained by Passaic Valley Water Commission
are read quarterly and monthly. The property owner owns the service line,
from the curb line to the point of use. Bills for water service are issued
a few days after the meter is read. Bills are due upon receipt and become
delinquent if not paid within 30 days.
|
SERVICE FEES
DELINQUENCY TURN
ON CHARGE:
All accounts that are shut off for non-payment are assessed a Turn on Charge. See Rate Schedule for current pricing
CHECK PROCESSING:
A fee is charged for NSF checks which are returned to Passaic Valley Water Commission by your bank. See Rate Schedule for current pricing.
PAYMENT OPTIONS:
Water bills are due upon receipt and are considered delinquent if not
paid by the due date shown on the bill. Passaic Valley Water Commission
offers a variety of payment options. Please contact PVWC to speak with a
Customer Service Representative for payment options.
IN PERSON:
Customers may pay bills at Passaic Valley Water Commission during regular
business hours, Monday through Friday 8:30 a.m. - 4:30 p.m.
MAIL-IN PAYMENT:
For your convenience, we include a self-addressed envelope with every
bill. If you prefer to pay by mail, send a check or money order (no cash)
and include your statement. Please be sure to write your account number
on the check or money order. Please mail your
payment to:
Passaic Valley Water Commission
PO Box 11393
Newark, NJ 07101-4393
DROP BOX:
Drop your payment off at our 24-hour Quick Pay Drop Box located at the entrance
of our main office at 1525 Main Avenue, Clifton. Checks or money orders
may be deposited here. Payments deposited in this
box will be processed at the end of the day. Payments are posted the next business day. You
may use this service as long as you are not scheduled for disconnection.
BY PHONE:
Customers may pay bills with a Visa or MasterCard by phone. Call
973-340-4300 Monday - Friday 8:30am to 4:30pm.
ONLINE:
Click here to pay with your Visa or MasterCard.
|
|
