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When
is my bill due?
Passaic Valley Water Commission bills are due upon receipt and must be
paid within 30 days to avoid a late charge. Unpaid balances
will be assessed a 1% late charge penalty.
Where
can I pay my bill?
You can pay your water bill at our business office, located at 1525 Main
Avenue, Clifton. or,
You can
mail your payment to our payment center:
PO Box 11393 Newark, NJ 07101-4393.
What
if I am not satisfied with the charges on my bill?
Customers who have complaints concerning their water bill may
call Customer Service at 973-340-4300.
How
does Passaic Valley Water Commission set
its rates?
Passaic Valley Water Commission's rates are set to cover what it costs to
serve customer groups (single family residential, multi-family
residential, industrial, and commercial groups). Passaic
Valley Water Commission's Board reviews the rates and rate structure
before adopting rates.
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What
are your hours?
Passaic Valley Water Commission's office hours are 8:30 a.m. - 4:30
p.m. Monday through Friday. Our business office is closed on
holidays. However, Emergency services are available 24 hours/7 days a
week.
When
is my next meter reading?
Passaic Valley Water Commission reads residential meters on a quarterly
basis. To find out when your meter will be read next, look at
the front portion of your water bill, which shows the date of your
current reading. Your next meter reading is scheduled for approximately 3
months from that date.
Can
I get an extension on my past due bill?
In many cases Passaic Valley Water Commission can work out payment
arrangements for customers. Please call 973-340-4300, Monday through
Friday, 8:30 a.m. - 4:30 p.m. to speak with a
Customer Service Representative.
Have
you received my payment?
To find out if Passaic Valley Water Commission has received your
payment; call 973-340-4300, Monday through Friday, 8:30 a.m. -
4:30 p.m. or, e-mail: customerservice@pvwc.com.
For automated billing information 24 hours a day, 7 days a week,
call 973-340-4300. Please have your account number ready.
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